Frequently Asked Questions (FAQ)

ORDERS & SHIPPING

How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking information. Visit rodebjerdress.com and log into your account to check the status.

What shipping options are available?
We offer standard and express shipping. Delivery times vary depending on your location.

Do you ship internationally?
Yes, we ship worldwide. Customs fees may apply depending on your country’s regulations.

RETURNS & EXCHANGES

What is your return policy?
You may return unworn, tagged items within 30 days of delivery. Sale items are final.

How do I initiate a return?
Log into your account on rodebjerdress.com to start the process. A return label will be provided if applicable.

When will I receive my refund?
Refunds are processed within 5–10 business days after we receive your return.

PRODUCT CARE

How should I wash my Rodebjer garments?
Most items require gentle hand washing or dry cleaning. Check the care label for specific instructions.

Do you offer repairs?
We recommend consulting a professional tailor for repairs to ensure the longevity of your piece.

SIZING & FIT

Where can I find size guides?
Each product page includes detailed measurements. For further guidance, visit our Fit Guide.

What if my item doesn’t fit?
You may exchange it for a different size within 30 days, subject to availability.

PAYMENT

What payment methods do you accept?
We accept major credit cards, PayPal, and select regional payment options.

Is my payment information secure?
Yes, all transactions are encrypted for security.